Contact our team
Need help? Our support team is available to assist with questions, account issues, technical problems, or general feedback. Contact us any time and we’ll guide you through deposits, withdrawals, KYC checks, or site navigation. We offer clear, timely responses and multiple channels so you can pick the most convenient option. For account security or payment queries, our agents are trained to respond quickly and help resolve issues for Canadian players. You can also request a callback for urgent payment queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, English and French support) |
| General enquiries | [email protected] (billing and account queries) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +1 416 489 7321 (calls Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or any situation that requires explanations or supporting documents. When you write, please use a clear subject line and include up-to-date contact details and your account ID where applicable to avoid delays. Attach PDF or image copies of any documents so we can assess your case promptly.
Contact Form
Response Time
Our support team aims to respond quickly: most inquiries receive a reply within one business day. Simple requests are often handled the same day, while more complex issues, such as payment investigations or KYC checks, can take longer depending on required documentation and the nature of the problem. We appreciate your patience and will keep you informed throughout the process.
Feedback
We want to hear from you. Share any feedback, suggestions, or ideas to help improve the site for Canadian players. All comments are reviewed carefully by our team and used to refine features, fix issues, and improve the user experience. Use the in-site feedback form or contact support if you prefer a direct reply.