Privacy Statement
This Privacy Policy explains how we collect, use, and protect personal information when you use Cat online services in Canada. We respect your privacy and aim to be clear about what data we handle, why we need it, and how you can manage your information.
Types of data we collect
Personal data
When you register an account or use our services we collect personal data such as your full name, date of birth, email address, physical address, phone number, and proof of identity when required for verification. We also collect payment details needed to process deposits and withdrawals, though full card numbers are not stored on our servers where possible.
Technical data
We collect technical information about your device and connection, including IP address, browser type, operating system, device identifiers, and logs of your activity on the site. This information helps us maintain security, troubleshoot issues, and keep the service working smoothly on desktop and mobile.
Transactional data
Transactional records include your account activity, deposits, withdrawals, bets, game history, bonus redemptions, and customer support interactions. These records are necessary for account management, payments, compliance checks, and dispute resolution.
How we use your information
We use personal and technical data to open and manage your account, process payments, verify identity, prevent fraud, and comply with legal obligations. Transactional data is used to provide your play history, resolve disputes, and maintain financial records. We may also use aggregated or anonymized data for analysis and system improvement.
Data protection practices
We protect personal information using industry-standard safeguards, including encryption in transit, access controls, and secure storage. Access to your information is limited to staff and service providers who need it to perform their duties. We maintain internal policies and procedures to reduce the risk of unauthorised access, disclosure, or loss.
Cookies and tracking technologies
We use cookies and similar tracking technologies to remember preferences, keep you signed in, and analyse how the site is used. Some cookies are essential for site operation, while others help with performance or targeted content. You can manage cookie settings in your browser, though disabling certain cookies may affect functionality.
Information sharing and third parties
We may share information with third-party service providers that support our operations, including payment processors, identity verification services, security providers, and analytics platforms. We require these providers to protect personal data and use it only for the services they perform. We do not sell your personal information to third parties.
User rights
You have the right to access the personal information we hold about you, request corrections, or ask for deletion where applicable. You can also object to certain processing or request restrictions. To exercise your rights contact our support team and we will respond in line with applicable privacy obligations.
Access, correction and deletion
To request access, correction, or deletion of your data, contact support through your account or by email at [email protected]. We will verify your identity before making changes and will explain any legal or operational reasons if we cannot fulfil a request.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will notify users through the site or by email. Continued use of our services after updates means you accept the revised policy.