Responsible Gambling Policy

At Cat we take responsible gambling seriously. We aim to keep play safe and controlled by offering clear tools, timely support and practical guidance so players can manage their activity and enjoy gaming within personal limits. If gambling stops being fun, we encourage you to use the measures below or reach out for help.

Our protection principles

We prioritise player safety, privacy and fairness. That means giving you easy access to account controls, handling requests promptly and treating personal information confidentially. We also monitor for behaviour that may indicate harm and will intervene when needed to protect players.

Activity-control tools

You can manage your account activity with a range of built-in controls. These are available from your account settings or by contacting support and include deposit limits, loss limits, session reminders, time-outs and full self-exclusion. Tools are designed to be simple to set up and to take effect quickly.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Loss limits let you restrict net losses over a chosen period. You can lower limits immediately; increases may require a waiting period for your protection.

Time management

Use session timers and reality checks to remind yourself how long you have been playing. Temporary account breaks (time-outs) are available for short cooling-off periods, while longer self-exclusion options block access for months or permanently if you prefer.

Self-exclusion

If you need to stop playing, self-exclusion is available. You can request it through the account area or by contacting support via live chat or [email protected]. During self-exclusion you will not be able to log in, deposit or play. We will also help direct you to local support services if required.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than planned, borrowing to gamble, neglecting work or family, or feeling anxious about gambling. If you notice these patterns in yourself or someone close to you, consider using limits or seeking support.

Practical tips to stay in control

Set a clear budget before you play and stick to it. Use deposit and loss limits, take regular breaks, avoid gambling when upset or under the influence, and treat gambling as paid entertainment rather than a way to make money. Review your activity regularly and pause play if things change.

Professional help and support organisations

If you need extra support, contact your provincial or territorial problem gambling helpline. For Ontario residents, ConnexOntario can be reached at 1-866-531-2600. For immediate help, contact local emergency services. Trained counsellors and community services can provide confidential advice and treatment options.