General Terms and Conditions

This page sets out the Terms and Conditions that govern your use of Cat's online casino and sportsbook services in Canada. It explains the relationship between you and us, the rules for using the platform, and the actions we may take to protect players and maintain a fair service. By creating an account or continuing to play, you accept these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details secure. Do not share your password or account access with others. We may require identity verification (for example, photo ID, proof of address, or payment method evidence) before allowing withdrawals or where we suspect account misuse. You must keep your contact and personal details accurate and notify us if they change.

Only one account is permitted per person, household, device, or IP address unless we state otherwise. If we detect multiple accounts, collusion, or fraudulent activity, we may suspend or close accounts and withhold funds pending investigation.

Eligibility requirements

To use our services you must meet legal age requirements in your jurisdiction and be legally permitted to gamble in Canada. You confirm that you are not using the platform from a restricted territory. We may refuse registration or block access where local law prohibits participation.

We reserve the right to request additional information to confirm your eligibility at any time. Accounts that fail verification within a reasonable period may be suspended.

Acceptable platform use

You agree to use Cat for lawful, personal gaming only. Any attempt to manipulate games, exploit bonuses, use bots, or otherwise gain unfair advantage is prohibited. Abuse of payment methods, chargebacks, or sharing account access are breaches of these terms.

Advertising, spamming, or using the platform to commit unlawful activities is not allowed. We may restrict or terminate access where behaviour breaches these rules or harms other users.

General bonus and promotion rules

Promotions, welcome bonuses, free spins, and loyalty offers are subject to specific terms that will accompany each promotion. Generally, bonus funds and free-spin winnings are subject to wagering requirements and game restrictions. Only one active bonus may be used per account unless a promotion explicitly states otherwise.

We may withhold bonus balances and related winnings if we suspect bonus abuse, multi-accounting, or irregular play. Always check the promotion terms before opting in.

Deposits and withdrawals

We support a range of payment methods appropriate for Canadian players. Deposits are usually processed instantly; withdrawals are subject to verification checks and applicable processing times. We may require KYC documents before releasing funds.

Limits and holds

We apply deposit and withdrawal limits to manage risk and comply with our policies. Large withdrawals may be paid in instalments where limits apply. Transaction fees may be charged by your financial provider; we will advise if we apply any platform fees.

Dispute resolution

If you have a complaint, contact our support team and provide relevant details. We will review and respond in a timely manner. Where disputes cannot be resolved directly, we may refer the matter to an independent arbitration process or applicable dispute resolution body in accordance with the law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated via the platform or by email. Continued use after a change constitutes acceptance. If you do not agree with updated terms, you should stop using the service and close your account.